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CRM Solutions

Today, customer service levels are maintained with no extra back office operations cost and another significant step in this pursuit is to provide customer self service options for order processing and tracking. Sales rep productivity is critical in distribution segments where the number of customer prospects is huge. Similarly, distributor’s sales force should also have the ability to quickly approve contracts and pro actively notify customers for contract renewal.

Implementing an efficient customer relationship management (CRM) solution in your organization can boost productivity of your sales team and customer support team significantly and give you an insight into the customer care and sales process. Our understanding of a distributor’s client facing operations and expertise to implement and roll out CRM packages make it a preferred partner to provide solutions for sales organization.

We can build customized CRM solution for your company. After understanding your exact requirements our team evaluates the various open source CRM tools available on the web and identifies the one that suits your requirements the best and can be put to use immediately. We not only implement CRM solutions for you but also provide with the solution for your company’s specific needs.

End-to-end CRM :  With expertise in custom software development we can create a feature-rich CRM application for your organization, add additional features, customize the interface and functionalities, create user profiles and give you a packaged solution.

Open source CRM :  Based on your requirements we can identify the best open source solution for you and then configure and customize it for your needs.

Customized CRM :  you have already implemented a CRM solution and you want to customize it for your company’s specific needs, our technical know-how in multiple operating systems, programming languages, application servers and database management systems helps us in creating tailored solutions.

Upgrading and maintaining CRM :  We will build the upgrade and test it before implementing it on your system to minimize down time and our team can enable easy transition without any loss of data and productivity.

Advantages of implementing an open source CRM software solution:

  1. Complete administrative control over the CRM process with system transparency.
  2. Efficient management of customer data.
  3. Easy market trends analysis.
  4. Flexibility and scalability to meet the growing needs of your organization.
  5. Better insight into the sales team productivity.
  6. Increase service levels and cut costs by providing customer self service options.
  7. Enhanced customer experience with the company through faster transactions.
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